Refund & Return Policy

Return & Refund Commitment

At Poshiida Global Pvt.Ltd, your complete satisfaction is our primary goal. We stand behind the quality of our products and aim to provide a simple, transparent, and hassle-free return and refund experience.

1. Order Cancellation Policy

Guidelines for cancelling an order:

• Before Dispatch: You can request order cancellation at any time before your package is dispatched from our warehouse. Upon cancellation, a 100% refund will be credited to your original payment method.
• After Dispatch: Once an order has been shipped and courier tracking is active, the order cannot be cancelled in transit. You may initiate a return after the parcel is delivered.

2. Return Eligibility Criteria

To be eligible for a return or replacement, your item must meet the following criteria:

• The return request must be submitted within 7 days from the delivery date.
• The item must be unused, unwashed, unworn, and in the same condition that you received it.
• The product must remain in its original brand packaging with all tags, labels, and warranty cards intact.
• Return claims for damaged, defective, or incorrect items must be supported by unboxing images or videos.

3. Non-Returnable Products

Certain categories of products are non-returnable due to hygiene or customization reasons:

• Custom-tailored or personalized items made specifically to customer specifications.
• Personal care products, innerwear, or cosmetics once the protective seal is broken.
• Items purchased during clearance or flash sales marked explicitly as "Non-Returnable".

4. Refund Processing & Timelines

How refunds are processed after item verification:

• Inspection: Once your return parcel arrives at our warehouse, our quality control team will inspect the item within 48 hours.
• Approval: Upon approval, your refund will be initiated automatically.
• Refund Mode: Prepaid orders are refunded directly to the original payment channel (Bank Account, Credit/Debit Card, UPI). Cash on Delivery (COD) orders are refunded via Bank Transfer or Wallet Credit.
• Timeline: Refunds typically reflect in your account within 5 to 7 business days depending on your bank or card issuer.

5. Return Shipping & Pickups

Handling of return shipping logistics:

• Damaged / Incorrect Items: If the return is due to a defect, damage in transit, or incorrect dispatch from our end, we will arrange a free reverse pickup at zero extra cost to you.
• Preference Changes: For returns initiated due to size preference or change of mind, nominal reverse shipping charges may apply or you may ship the product back to our address.

6. Initiate a Return or Contact Support

Need assistance with a return or refund? Get in touch with our dedicated support team: